How To Talk To A Real Person At Kindle Direct Publishing

Amazon’s Kindle Direct Publishing (KDP) platform is a Godsend to authors. Still, since Amazon is one of the world’s largest companies, bureaucracy is inevitable. Sometimes a simple solution that would take 5 minutes to fix with direct communication, can turn into a week long nightmare of back and forth emails, each one creating a new misunderstanding a requiring a fresh start. Bureaucracy is a form of evil, but thankfully Amazon still provides a helpful phone line so that authors can get direct help, by an individual that actually equipped with the tools to help you, with little to no fuss or waiting.

To get connected to a support agent who can add or remove your book from certain categories, check review status, add or remove books from your author page, and virtually any action that regular support can do except on the spot, follow these steps:

  • Visit the homepage for Author Central, and sign up. This is a separate account entirely from your regular Amazon KDP account, yet thankfully you can simply use your normal login to sign up.
  • Once signed in, click on the HELP button in the top right, just to the left of your name.
  • In the top left, there is a very large CONTACT US box. Click the button in that box, and select which subject your inquiry is most relevant to, if any.
  • After that, you will see the option to select contact method. Select phone. Wait time is usually <5mins.

Some minor caveats: You will need a US phone number, as they only do callbacks. You enter your number and they will call you usually within a few minutes. They are also only open during US business hours – 7am to 7pm Pacific Time, although that is subject to change at any time, so check if in doubt.

I hope this little article was of use to you. I only recently realised that a lot of authors didn’t know about this direct line of communication, so I’m happy to share. This entire website is built to offer free marketing and publishing tools to small and self-publishers, check us out if you’re just stopping by. 🙂

17 thoughts on “How To Talk To A Real Person At Kindle Direct Publishing”

    • We have a guide on how to start publishing, just check it out in our article section. If you have any specific questions, I’m happy to answer them. 🙂

      Reply
      • Dear Kristen.
        We hope you are still alive and well, and yet a part of KDP’s Help staff.
        Have tried for month to get “KDP Build your book: June 24, 2018?” to function.
        No matter how many times we try to use a particular chapter; section; whatever…
        sometime it works (following numerous attempts) yet other time nothing functions.
        Has anyone ever attempted to assign someone who can at least go through the
        tutorial and locate areas tha simply DO NOT FUNCTION>???
        Frustrated– and disappointed!!! :
        Rodd Dana.

        Reply
  1. I just ordered (or thought I ordered) 2 proofs of a new book – but there was no place to insert information about shipping etc Thinking that it might show up in the Amazon store cart – I checked and it did not. Please help!

    Reply
    • Contact KDP using the instructions in the article, or if you don’t have an author central account, you can call or email their normal line and they will sort it out.

      Reply
  2. Hi, my new book is live but it’s still not available for purchase and yet it’s well passed the stated 72 hours(Live last week). It says that it’s out of stock…how can that be possible…I’m confused and worried because I’m loosing out on Christmas purchasing period and can’t market the book if it’s not available for purchase.Due to COVID I’m not able to to book signings so want to get things going as quickly as possible.

    Reply
    • Get on the phone with KDP using the process in the article, I know it has been a while since you asked, all apologies I was sick, but it’s likely that your book had a long review period, it happens sometimes when Amazon is busy.

      Reply
  3. Why do you make it so difficult to speak to a live person? The question I have does not fall under any of the categories listed.

    Reply
  4. I am in the process of uploading my paperback book to Amazon KDP and it got stuck somehow. It says it needs an ISBN before it can start processing my uploaded files, but I already added the ISBN so I don’t know why it says that. I have looked EVERYWHERE for a way to communicate to them and get help but I can’t find anything. I can’t open an Author Central account because the book is not yet published. Ready to pull my hair out. What can I do to get someone there to help me?

    Reply
  5. I try and try and I try to get in touch with support either way whether I am asking about the book I order or I ask about – which has been a major problem is: WHY ARE ALL MY BOOKS kdp format – e-books, NOT on my bookshelf? Only 2 of them!

    Reply
  6. My title came out in October and has been listed on Amazon as free for those with Kindle Unlimited. I thought the free offer lasted for only a month, but it is still on after two months. How can I opt out of the free offer and leave my title offered as paid print and ebook versions? Thank you.

    Reply
  7. ANSWERING THIS EMAIL BELOW ANNOUNCING REPUBLICATION OF SPY INTERROGATIONS LEAD TO INVESTIGATIVE REPORTING – A FADING ART

    DEAR SIRS!

    WHAT I SEE ON YOUR SITE STILL HAS THE SAME COVER THAT NEEDED TO BE CHANGED FOR EXACTLY THIS SITE OF PUBLICATIO!!!!!! SPY-INTERROGATIONS-LEAD-INVESTIGATIVE-REPORTING – A FADING ART BY Thomas D. Williams.

    HERE IS WHAT THE LADY AMAZON HELPER AND I REQUESTED! AND, WE WORKED LONG AND HARD ON FOR ALMOST 2 HOURS SATURDAY TO GET THIS AND OTHER CHORES AND CHANGES DONE FOR THIS REPUBLICATION!

    IT IS A PHOTO OF A MAN IN THE FOREGROUND (ME) KNEELING ON THE GROUND NEXT TO A POLICEMAN KNEELING NEXT TO ME WITH HIS FOREARMS ON HIS POLICE CAR AND POINTING HIS REVOLVER AT A SUSPECT UNSEEN SO HE HIS READY TO THREATEN HIM INTO CUSTODY!

    I CANNOT UNDERSTAND WHY THIS MAJOR REQUEST DID NOT GET DONE!!!!! IT WILL OBVIOUSLY MAKE THE BOOK MORE ATTRACTIVE TO POTENTIAL AMAZON BOOK BUYERS!!!

    PLEASE EXPLAIN WHY THE BOOK STILL HAS THE EXACT SAME ORANGE COVER WITHOUT THAT PHOTO I DESCRIBED!!!!!!

    SINCERELY,
    THOMAS DENNIS WILLIAMS
    PHONE 860-567-0280 
    On Sunday, December 20, 2020, 07:20:57 PM EST, Kindle Direct Publishing wrote:

    Congratulations, your paperback, “SPY INTERROGATIONS LEAD TO INVESTIGATIVE REPORTING – A FADING ART,” isavailable to buy on Amazon. If you republished your book, your changes are now live.

    What’s next

    Linking.The detail pages of your paperback and eBook should link within 48 hours, but it can take up to 5 days. Seerequirements for linking.
    Product description.It can take 24-48 hours to appear on the detail page.
    Look Inside the Book.This feature will be available in 7 business days.
    International marketplaces.It takes 3-5 business days for your paperback to show as in stock.
    Updates.Changes to contributor, series name, series number, page count, description, keywords, and browse categories take up to 72 hours to appear.
    Learn more aboutpublishing timelines.

    Publishing resources

    Order copies.You canorder author copiesof your paperback at printing cost.
    KDP Community. Here you can ask questions, learn from other experienced indie authors as well as stay up to date with KDP announcements, new features and share feedback.Visit the community.
    Author Page. Increase your sales potential on Amazon by creating an Author Central account, where you can share up-to-date information with readers on your Author Page. Create an Author Page onAmazon.com,Amazon.co.uk,Amazon.de, andAmazon.fr.
    eBooks.Publish your title as an eBookto reach customers who prefer reading in digital. Earn up to 70% royalties on eBook sales. Enroll your eBook inKDP Selectto reach more readers and earn additional royalties through Kindle Unlimited and the Kindle Owners’ Lending Library.
    Marketing tools.Seeprograms for promoting your book, including paid advertising on Amazon.
    Audiobooks. The Audiobook Creation Exchange (ACX) makes it easy to turn your book into an audiobook and reach more readers. Learn more aboutACX.

    T. Dennie Williams, Author of the book about how we can communicate with wild creatures

    Reply
  8. How do I correct the pricing error. the one for the kindle reader is correct but the one for the paperback is wrong. Unfortunately my computer left off the 1

    Reply
  9. My new book is supposedly “live” but I can’t order author copies (the message I get is “this item cannot be shipped to your address” – I live in Israel, and have ordered my own books and many others, many times). Nor can anyone else order a copy (when one tries to order the book as anyone might, it says there is one copy).
    I do not live in the US and cannot phone. I have not received a reply to my email to the help people.
    This has, obviously, seriously dampened my excitement about my new book. I can’t publicize it yet because it appears to be unorderable.
    The name of my new book is The Reason for Time
    Does anyone have any suggestions? Thank you very much.
    Deborah Court

    Reply
  10. THIS ONE, SPY INTERROGATIONS LEAD TO INVESTIGATIVE REPORTING – A FADING ART, IS MY FINAL BOOK, IT IS THE ONLY ONE THAT SHOULD BE UP ON AMAZON’S SITE! WHY IS TITLE STILL WITH THE “NONE” AT THE END OF ITS TITLE? IT IS NOT PART OF THE TITLE! HERE IS THAT VERY TITLE WITH ITS ERROR: Amazon.com: SPY INTERROGATIONS LEAD TO INVESTIGATIVE REPORTING – A FADING ART: SPY INTERROGATIONS LEAD TO INVESTIGATIVE REPORTING – A FADING ART NONE (9798593296962): Williams, Mr. Thomas Dennie: Books

    AND WHY IS THE ORIGINAL BOOK I SENT STILL LISTED AS ON YOUR PUBLISHING SITE “SPY INTERROGATIONS LEAD TO INVESTIGATIVE REPORTING – A FADING ART”: Williams, Mr. Thomas Dennie: 9798662878051: Amazon.com: Books

    SINCERELY,
    DENNIE
    THOMAS DENNIE WILLIAMS
    PHONE 860-567-0280
    ADDRESS PO BOX 511, LITCHFIELD, CT 06759

    Reply

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