How To Talk To A Real Person At Kindle Direct Publishing

Amazon’s Kindle Direct Publishing (KDP) platform is a Godsend to authors. Still, since Amazon is one of the world’s largest companies, bureaucracy is inevitable. Sometimes a simple solution that would take 5 minutes to fix with direct communication, can turn into a week long nightmare of back and forth emails, each one creating a new misunderstanding a requiring a fresh start. Bureaucracy is a form of evil, but thankfully Amazon still provides a helpful phone line so that authors can get direct help, by an individual that actually equipped with the tools to help you, with little to no fuss or waiting.

To get connected to a support agent who can add or remove your book from certain categories, check review status, add or remove books from your author page, and virtually any action that regular support can do except on the spot, follow these steps:

  • Visit the homepage for Author Central, and sign up. This is a separate account entirely from your regular Amazon KDP account, yet thankfully you can simply use your normal login to sign up.
  • Once signed in, click on the HELP button in the top right, just to the left of your name.
  • In the top left, there is a very large CONTACT US box. Click the button in that box, and select which subject your inquiry is most relevant to, if any.
  • After that, you will see the option to select contact method. Select phone. Wait time is usually <5mins.

Some minor caveats: You will need a US phone number, as they only do callbacks. You enter your number and they will call you usually within a few minutes. They are also only open during US business hours – 7am to 7pm Pacific Time, although that is subject to change at any time, so check if in doubt.

I hope this little article was of use to you. I only recently realised that a lot of authors didn’t know about this direct line of communication, so I’m happy to share. This entire website is built to offer free marketing and publishing tools to small and self-publishers, check us out if you’re just stopping by. 🙂

8 thoughts on “How To Talk To A Real Person At Kindle Direct Publishing”

    • We have a guide on how to start publishing, just check it out in our article section. If you have any specific questions, I’m happy to answer them. 🙂

      Reply
      • Dear Kristen.
        We hope you are still alive and well, and yet a part of KDP’s Help staff.
        Have tried for month to get “KDP Build your book: June 24, 2018?” to function.
        No matter how many times we try to use a particular chapter; section; whatever…
        sometime it works (following numerous attempts) yet other time nothing functions.
        Has anyone ever attempted to assign someone who can at least go through the
        tutorial and locate areas tha simply DO NOT FUNCTION>???
        Frustrated– and disappointed!!! :
        Rodd Dana.

        Reply
  1. I just ordered (or thought I ordered) 2 proofs of a new book – but there was no place to insert information about shipping etc Thinking that it might show up in the Amazon store cart – I checked and it did not. Please help!

    Reply
    • Contact KDP using the instructions in the article, or if you don’t have an author central account, you can call or email their normal line and they will sort it out.

      Reply
  2. Hi, my new book is live but it’s still not available for purchase and yet it’s well passed the stated 72 hours(Live last week). It says that it’s out of stock…how can that be possible…I’m confused and worried because I’m loosing out on Christmas purchasing period and can’t market the book if it’s not available for purchase.Due to COVID I’m not able to to book signings so want to get things going as quickly as possible.

    Reply
    • Get on the phone with KDP using the process in the article, I know it has been a while since you asked, all apologies I was sick, but it’s likely that your book had a long review period, it happens sometimes when Amazon is busy.

      Reply

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